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FAQs

We offer loans from £1000 to £5000 over 1 to 5 years. The maximum available loan amount may be restricted by your circumstances however we will always look to offer your desired amount where possible.

We use an automated credit check as part of our decision-making process so if you have a poor credit record it may affect our decision. However, it does not automatically rule you out, we deal with each application on a case-by-case basis and make allowances where appropriate.

It may be that we offer you a lower amount than what you have applied for until you build up your trust rating with us.

You need to have a regular income because we only want to lend you money if you can afford to pay us back and we are always happy to lend if you have other forms of income.

The loan can be used for most purposes you choose. You could use the money to buy a car from a dealer or privately, go on holiday, spend money on your home or settle some outstanding bills. Excluded loan purposes include business use, buying a property or cosmetic surgery.

Applying for a loan is quick and easy, all you need to do is complete and e-sign the online application form. You may be asked for proof of income or other documentation. If you experience any problems please contact our Customer Account Management team on 01709 441931 or email customerservices@alliedloans.co.uk

If you have any problem or experience difficulty in completing your loan application online then please contact our Customer Account Management team on 01709 441931 or email customerservices@alliedloans.co.uk

Most loans are paid out within 48 hours, however the loan could be paid out quicker if the application is completed fully online without issue.

We will always do everything we can to make sure your loan is paid out as quickly as possible. We will also need to have a quick chat with you and your guarantor ( if applicable ) after you've completed your application forms, so do look out for our call. The quicker we can do this, the faster we could pay out your money.

In some cases, we will be able to complete your application online without the need for paperwork. However, there are some occasions where we may ask you to send us some further information to help us complete our checks. We will contact you by email if this happens to let you know what we need, and provide you instructions on how to upload the documents we require through your My Account area.

Yes. As part of our commitment to responsible lending, we carry out credit and affordability checks on all applications submitted to us. This assists with fraud prevention and also ensures we only approve applications from people who we believe will be able to repay what they borrow. You can learn more about credit checks and how we use the information provided to us by Credit Reference Agencies (CRAs) by visiting the data protection section of our website.

Yes we consider all circumstances and subject to meeting our affordability criteria you should qualify for a loan.

Yes you can apply for a loan without a guarantor, however acceptance of the loan could be affected by your credit score or other circumstances.

A guarantor can be a friend, roommate, husband, wife, partner or family member and/or live at the same address as the borrower.

However, if you have other financial commitments together (such as a joint bank account, bills, other loans or a mortgage in both of your names), we need to be extra sure that having this loan wouldn't put either of you under any financial strain, and that you haven't had any problems paying bills in the past.

As a borrower, you must be a UK-resident aged 18-70, not in an active bankruptcy or IVA and be able to comfortably afford the repayments.

Guarantors need to be aged between 25 and 70, with a good credit history and be a homeowner.

We will look at the guarantor's credit file to make sure that they are financially stable and haven't had trouble paying back their bills in the past.

We do this using a 'Quotation Search', which will not affect their credit score held with the credit reference agencies. Anyone searching their credit file wouldn't be able to see that they're a guarantor on an Allied loan, or even that they're linked to the borrower.

The only instance in which the guarantor could find their credit file and score affected is if both the borrower and the guarantor do not pay and we are forced to take court action.

No, not usually, it is only if the applicant and guarantor do not pay the loan then their credit score could be affected, however we will try our best to contact you and make suitable arrangements before this happens. We are always here to help if you are genuinely struggling to meet the loan repayments.

APR is the Annual Percentage Rate. It determines the true total cost of credit to you for one year, including interest and charges.

It’s important to look past ‘headline’ rates and find lenders’ true APRs so you can accurately compare different loans.

We charge a range of interest rates depending on your circumstances from 29.9% APR up to a maximum of 99.9% APR. If you are not accepted for a loan in your own name only and you qualify for a Guarantor loan then the interest rate will be 49.1% APR.

As most of the loans we arrange have a variable rate of interest, then the interest rate could change over the term of the loan. However it would only change if there was a substantial increase in the bank rate which may affect the cost of our bank funding.

Your repayments are collected via Continuous Payment Authority, commonly referred to as a CPA. This simply means that unless you tell us otherwise, we'll collect your repayments on your due date from your debit card, as set out in the terms of your agreement with us.

You can cancel this CPA at any time either by contacting your bank directly, or by contacting us in writing, by email or by calling us on 01709 441932. If you cancel your CPA, you will still owe your outstanding balance and you'll need to make your repayments by an alternative method.

We will accept alternative methods of payment such as direct debit, please contact one of our Customer Account Managers to discuss the options available.

When you apply for a loan, you choose the day of the month that is most convenient for your repayment to be collected. Allied Loans can then take the payments automatically using a Continuous Payment Authority using the details of your nominated debit card.

Allied will send you an SMS reminder 3 days before your repayment is due. A Continuous Payment Authority will only allow us to take the agreed repayment amount and no more and we will only attempt to collect the repayment a maximum of twice without trying to contact you.

If we cannot contact you we will make one further attempt to contact you on the next business day. If this attempt fails we will suspend all collection attempts while we make further attempts to contact you to discuss your arrears.

If you wish to make a payment outside of your scheduled arrangement, then you should contact our Customer Service Team on 01709 441931.

Yes, you can make a partial or full repayment of your loan at any time. If you decide to repay your loan early we will provide you with an early settlement quote showing any additional interest payable.

Please call our Customer Account Management department on 01709 441931 and we will be happy to consider your request. Changing your payment date is not usually a problem.

If you are having problems in making your repayments, please contact our Collection’s Team straight away either by calling 01709 441246 or by emailing collections@alliedloans.co.uk. We are always here to help and we'll do everything we can to help you get back on track, including providing details of how to get free, independent advice on your situation.

We will be happy to consider you for a top up on your existing loan subject to making your last 6 months repayments on the agreed payment date.

We strive to put customer service at the heart of everything we do however if you feel our service has fallen short of this for whatever reason then we would welcome your feedback and the opportunity to put things right.

In the first instance, please call us on 01709 441931 and we promise that we will do our best to help.

Alternatively, you can email us on complaints@alliedloans.co.uk or contact us at the address listed below:

Allied Loans Norton House Mansfield Road Rotherham South Yorkshire S60 2DR

We will always try to resolve your complaint the same day or the day after, however where this not possible, we will issue a final written response within 8 weeks of your complaint being raised, though hopefully sooner.

Please bear in mind that if a policy of ours is in question, we might not be able to change things. However, we’ll explain the reasoning behind our conclusion and provide a final written response.

If you are unhappy with our final response or your complaint has not been resolved within 8 weeks, you can refer your complaint to the Financial Ombudsman Service ( see our complaints policy for details ). Please be advised that they will only assist if you have tried resolving your complaint with us first.